PAY ONLINE
CUSTOMER SERVICE
Customer Service is our top priority at DBS Cable. That's why we provide a variety of ways for you to find answers to your questions, make payments, or get the technical support you need. We are better than the monopoly cable televsion compaines and we are ready to show you. If you didn't hear it from our references, you can see it for yourself. Just call us and we'll be there. Our office and technical staff are here to help you. The idea is that happy people pay their bill.
GENERAL BILLING INFORMATION/PAYMENT OPTIONS
DBS Cable does not send a monthly bill. Instead we send you a payment booklet with a few easy ways for you to pay. Bills are due on the due date which is clearly marked on each payment slip. We bill for the current month. Example June 5th's bill that is due is for service from June 1st to June 30th. It is also clearly stated on each payment slip along with the services you have and how much your payment is. You can put your payment in our conveniently located dropbox at your location or use your credit or debit card and call (877)327-2225, mail it to:
DBS Cable
1868 Alcott Road
Saginaw, MI 48604-9448
Or
Monthly Auto Pay - Click Here and fill out the attached PDF then mail to our office and we will automatically bill your credit or debit card each month for you.
You can even pay online by clicking here.
If your payment is not recieved by the due date a late fee will be assessed. If your account becomes more than one month past due it will be scheduled for disconnection. If you are having difficulties with your bill please contact the office and payment arrangements can be made.
If you have any questions, please contact our office Monday - Friday 9:00am to 5:00pm at (877) DBS-CABLE.
Office Information
DBS Cable
1868 Alcott Road
Saginaw, MI 48604-9448
(989) 607-2106
(877) 327-2225
(989) 607-2107 fax
Business Hours:
Monday - Friday 9:00 am - 5:00 pm
TROUBLESHOOTING GUIDE
One of the advantages of cable television is the clear reception you can expect. If problems do arise, please check the troubleshooting guide below before calling our offices or a TV repair service.
- Black or Blue Screen, No Sound or a Buzzing Sound
Check to make sure the TV, VCR have not been unplugged.
- Snowy Picture
Check to see if the cable is connected to the TV, VCR; or check to make sure your TV is on channel 3 or 4 (whichever your VCR is designed for) If you have a Cable-ready Television, make sure the switch is set to "Cable" and not to "TV".
- Channels are Mixed
Check to see if the TV channel is set to the proper channel for reception (ch. 3 or 4) or check the fine tuning adjustment.
- Can't receive Channels above 13
Reprogram your TV or VCR. Look to your owner's manual for specific instructions or look to the menu option on your remote control for "auto programming" or "CATV programming"
- Poor Picture Quality
Check horizontal and vertical hold; check brightness and contrast or check the connections. Service Calls are free of charge for problems which are directly related to the cable system or equipment. Problems which are caused by the customer or customer's equipment will be assessed a service fee.
Copyright © DBS Cable LLC : All rights reserved